HR You Can Count On
TriNet brings extensive industry-focused and multi-state expertise. Plus, you can access to the TriNet platform wherever you go. An industry survey demonstrated that PEO clients saw a 20% reduction in employee turnover and 98% of PEO clients would recommend a PEO to a SMB colleague.*
* National Association of Professional Employer Organizations, 2018-2019. Individual business results may vary.
Schedule a live demo
Discover our HR solutions in a tailored demo to learn how we help streamline payroll processing, enhance benefits offerings and provide compliance support. See firsthand how our platform and support can simplify HR, boost employee satisfaction and grow your business.
Calculate your PEO savings*
Whether you’re a startup or an established business, see how working with a PEO can add up to significant cost efficiencies.
Start Saving Now32
1
100
Estimated average total savings*
$56,800
"TriNet has changed the game in how we recruit and retain talent, has made it simpler to manage payroll and added hours back to my plate."
Anthony Franco , Founder and CEO, mcSquares
Support for PEO customers
Reach out to our team experts for personalized support. We're ready to answer your questions quickly and help you get the most out of our HR solutions.
Chat
Log in to TriNet (login.TriNet.com) and click Contact TriNet > Live Chat, available 24/7*
*TriNet is closed on select U.S. holidays.
Call
Call 800.638.0461
Monday through Friday
6 a.m.–midnight ET
(3 a.m.–9 p.m. PT)*
Monday through Friday
6 a.m.–midnight ET
(3 a.m.–9 p.m. PT)*
*TriNet is closed on select U.S. holidays.
Email
World
Send us a message:
Connect360@TriNet.com for Company Admin/Manager Inquiries
employees@trinet.com for Employee Inquiries
Connect360@TriNet.com for Company Admin/Manager Inquiries
employees@trinet.com for Employee Inquiries
Frequently Asked Questions
Q. How do I contact support?
Q. How can I get assistance logging into my account?
Please visit the following log in pages for assistance:
TriNet PEO
HR Platform and HR Plus
TriNet PEO
HR Platform and HR Plus
Q. When will I receive my W-2 form?
For TriNet PEO customers: Your Form W-2 will be available online on January 31 of the current year. We will notify you by email (if you have a valid email address in the TriNet system) when your electronic Form W-2 is available. If you requested a paper Form W-2, it will be postmarked by the Internal Revenue Service (IRS) deadline of February 1 of the current year. If you choose paper delivery, the Social Security number (SSN) on your W-2 will be masked, a practice approved by the IRS to help protect employees from identity theft. The masked SSN displays only the last four digits of an individual’s identifying number and is shown in the format XXX-XX-1234. According to the IRS, you may use a Form W-2 with a masked SSN to file your federal income taxes.
For HR Platform and HR Plus customers: Please contact your HR administrator for additional support.
For HR Platform and HR Plus customers: Please contact your HR administrator for additional support.
Q. How do I access my Form W-2 online?
For TriNet PEO customers: You can access your Form W-2 when it is available online by navigating to TriNet (login.TriNet.com) > Money > Taxes > Access W-2. Prior year tax forms can be accessed by going to TriNet (login.TriNet.com) > Money > Taxes. Click the button directing you to view Form W-2s from prior years. Active worksite employees can also access their Form W-2s from the TriNet Mobile app, however the app is not available to terminated worksite employees. Once in the app, go to Menu > W-2 Statements.
For HR Platform and HR Plus customers: Please contact your HR administrator for additional support.
For HR Platform and HR Plus customers: Please contact your HR administrator for additional support.
Q. How do I verify employment?
TriNet PEO Customers
To protect employee data privacy and reduce identity theft, TriNet partners with Certree to provide automated employment/income verification services to TriNet clients and worksite employees. To minimize risk and effort, please do not answer verification requests directly.
For employees requesting employment/income verification, please ask the employee to set up a Certree individual account and follow the instructions to automatically obtain verification documents.
For verifiers requesting employment/income verification, please ask the verifier to request verification documents directly from the employee via Certree.
As a TriNet client, you do not need to set up a Certree issuer account. Email support@certree.com if any assistance is required.
Verifiers
Please request documents from employees directly via Certree from your Certree verifier account. It is the employee’s responsibility to share their document with you directly via Certree. Email support@certree.com if any assistance is required.
For HR Platform and HR Plus customers, please contact your HR administrator for additional support.
To protect employee data privacy and reduce identity theft, TriNet partners with Certree to provide automated employment/income verification services to TriNet clients and worksite employees. To minimize risk and effort, please do not answer verification requests directly.
For employees requesting employment/income verification, please ask the employee to set up a Certree individual account and follow the instructions to automatically obtain verification documents.
For verifiers requesting employment/income verification, please ask the verifier to request verification documents directly from the employee via Certree.
As a TriNet client, you do not need to set up a Certree issuer account. Email support@certree.com if any assistance is required.
Verifiers
Please request documents from employees directly via Certree from your Certree verifier account. It is the employee’s responsibility to share their document with you directly via Certree. Email support@certree.com if any assistance is required.
For HR Platform and HR Plus customers, please contact your HR administrator for additional support.
Q. How do I get assistance with my 401(k)?
For TriNet PEO customers: For questions about the TriNet 401(k) plan, contact the 401(k) recordkeeper or TriNet's Retirement Services Team.
For HR Platform and HR Plus customers: Please contact your HR administrator for additional support.
For HR Platform and HR Plus customers: Please contact your HR administrator for additional support.
Q. How does a new hire enroll in the 401(k)?
For TriNet PEO customers: New hire information is transferred over to the 401(k) recordkeeper approximately two to three business days after a worksite employee’s first paycheck. Worksite employees can enroll online to make their contribution and investment elections. Contributions will begin once they meet the plan's eligibility requirements. The 401(k) recordkeeper notifies newly eligible worksite employees with enrollment instructions via mail prior to eligibility
For HR Platform and HR Plus customers: Please contact your HR administrator for additional support.
For HR Platform and HR Plus customers: Please contact your HR administrator for additional support.
Q. What is the deadline to elect benefits?
For TriNet PEO customers: Worksite employees have 30 calendar days from their benefits eligibility date, including their benefits eligibility date, during which to elect or waive benefits.
Within that 30-day period, the individual may revise their elections as many times as necessary and the elections that are last-in-time shall apply and void any prior elections made within the election period. This means that the latest elections submitted by the individual in TriNet on the 30th day shall apply and be binding for the remainder of the benefits plan year, unless the individual later experiences a life status change event.
Because benefits coverage will be retroactive to the benefits eligibility date, the cost for that coverage will accrue retroactively to the benefits eligibility date. Therefore, enrolling earlier in the election period could help the individual avoid having more than one pay period worth of deductions taken out of their paycheck at once.
For HR Platform and HR Plus customers: Please contact your HR administrator for additional support.
Within that 30-day period, the individual may revise their elections as many times as necessary and the elections that are last-in-time shall apply and void any prior elections made within the election period. This means that the latest elections submitted by the individual in TriNet on the 30th day shall apply and be binding for the remainder of the benefits plan year, unless the individual later experiences a life status change event.
Because benefits coverage will be retroactive to the benefits eligibility date, the cost for that coverage will accrue retroactively to the benefits eligibility date. Therefore, enrolling earlier in the election period could help the individual avoid having more than one pay period worth of deductions taken out of their paycheck at once.
For HR Platform and HR Plus customers: Please contact your HR administrator for additional support.
Q. When do I need to submit my life status change?
For TriNet PEO customers: If you experience a life status change event, such as birth, adoption, marriage, divorce, or gain or loss of other coverage, you’ll need to submit and change in your benefit elections to TriNet within 30 calendar days (60 days for certain events). For more information and to view a list of all life status change events, go to TriNet (login.TriNet.com) > Benefits > Resources > Benefits Guidebook. To submit a life status change, go to TriNet (login.TriNet.com) > Benefits > Life Status Change.
For HR Platform of HR Plus customers: View thishelp article<>/a> for directions on how to submit a life status change.
For HR Platform of HR Plus customers: View this
Q. Where can I find my paystubs?
TriNet PEO customers: You can access your earnings statements online by navigating to TriNet (login.TriNet.com) > Money > Paychecks and Statements. Active worksite employees can also access their earnings statements from the TriNet Mobile app (the app is not available to terminated worksite employees). Once in the app, select "Paychecks" from the options along the bottom.
TriNet HR Platform or HR Plus customers: If TriNet is your company's payroll provider, you can find paystubs by logging into the HR Platform and clicking "Paystubs" on the dashboard.
TriNet HR Platform or HR Plus customers: If TriNet is your company's payroll provider, you can find paystubs by logging into the HR Platform and clicking "Paystubs" on the dashboard.
Q. Who do I contact for payroll deduction questions?
Reach out to TriNet with questions related to payroll deduction information.
Chat: Log in to TriNet (login.TriNet.com) and click Contact TriNet > Live Chat, available 24/7*
Call: 800.638.0461, Monday through Friday 6 a.m.–midnight ET (3 a.m.–9 p.m. PT)*
Worksite Employee Inquiries: employees@TriNet.com
HR Platform and HR Plus customers: Please contact your HR administrator for additional support.
Chat: Log in to TriNet (login.TriNet.com) and click Contact TriNet > Live Chat, available 24/7*
Call: 800.638.0461, Monday through Friday 6 a.m.–midnight ET (3 a.m.–9 p.m. PT)*
Worksite Employee Inquiries: employees@TriNet.com
HR Platform and HR Plus customers: Please contact your HR administrator for additional support.
*TriNet is closed on select U.S. holidays.
